Question 1

How much does Excelohunt's email marketing service cost?

Accepted Answer

Retainers start from as low as $500/month for a basic set of campaigns, depending on your scope of work, and scale up to $10,000+/month from there. What you pay increases with the number of campaigns, your list size, how much segmentation you need, and a few other factors, so there's no single flat price for every brand. Most $40K+/month ecommerce brands land in the $2,500 to $5,000/month range, which pays for itself many times over in incremental email revenue.

Question 2

Do you charge a flat retainer or take a cut of my revenue?

Accepted Answer

It depends. Most engagements start as a flat monthly retainer while we get to know your brand, your numbers, and what's realistic for your list. Once we've evaluated your account and understand your business, some clients move to a base plus performance model, pairing a smaller base fee with an upside tied to the results we drive. We'll walk you through which structure makes sense for you before you sign.

Question 3

Is there a minimum contract length, or can I cancel anytime?

Accepted Answer

We ask for a three month minimum so strategy and flows have time to compound. Most of the revenue lift shows up in months 2 to 4. After that it's month to month, and you keep full ownership of your Klaviyo account and list either way.

Question 4

What's the difference between your plans, and how do I know which one I need?

Accepted Answer

It comes down to scope: flows only, flows plus campaigns, or a fully managed program including SMS and design. On your free audit call we'll recommend the smallest plan that actually fits your list size and goals, not the biggest one we can sell.

Question 5

Is the free audit really free, with no obligation to sign up?

Accepted Answer

Yes. You get the full findings, including deliverability health, flow gaps, segmentation review, and a written action plan, whether or not you ever work with us. Some brands take it and implement it themselves, and that's fine by us.

Question 6

How fast will I actually see results?

Accepted Answer

Most clients see measurable improvements, including better deliverability and higher flow revenue, within the first 30 days. By month 3 you're typically looking at 25% to 50% more revenue from email, and our 3x ROI guarantee is measured at month 6.

Question 7

What's the 3x ROI guarantee, and what happens if you don't hit it?

Accepted Answer

For qualifying brands doing $40K+/month, if we haven't delivered 3x return on your investment by month 6, we keep working for free until we do. It's measured once we've had full account access and a real strategy in place, not from day one of onboarding.

Question 8

Can I see real results from brands like mine?

Accepted Answer

Yes. Our results section has before and after numbers by industry and revenue size, not just logos. Ask on your audit call and we'll point you to the closest match to your business.

Question 9

How much of my total revenue should realistically come from email?

Accepted Answer

For most DTC brands doing it right, email should drive 25% to 30%+ of total revenue. If you're under 15%, you're likely leaving real money in your inbox. Where you land depends on list size, purchase frequency, and how mature your flows are.

Question 10

How do you actually measure success: opens and clicks, or something else?

Accepted Answer

Revenue, not vanity metrics. We report on flow and campaign attributed revenue, and increasingly on incremental revenue: the money your email program generated that wouldn't have happened without it. Open and click rates are diagnostic tools, not the scoreboard.

Question 11

Do I need to already be on Klaviyo to work with you?

Accepted Answer

No. We're certified Klaviyo Partners and it's what we recommend for most ecommerce brands, but we also work with Mailchimp, Omnisend, ActiveCampaign, Drip, HubSpot, and 20+ other platforms. If you're not on Klaviyo yet, we'll tell you honestly whether switching is worth it for your size.

Question 12

I'm on Mailchimp or Omnisend. Can you migrate us without losing our history?

Accepted Answer

Yes, migration is a standard part of onboarding when it makes sense. We move your flows, segments, and list history across with a documented handover so nothing gets lost, and we time it to avoid disrupting live campaigns.

Question 13

Do you only work with Shopify stores?

Accepted Answer

Shopify is where most of our clients are, but we also support BigCommerce, WooCommerce, and other platforms Klaviyo integrates with. Integration depth varies by platform, and we'll tell you upfront if yours has any limitations.

Question 14

Do you handle SMS as well as email?

Accepted Answer

Yes. SMS is part of most full service plans, run through Klaviyo's native SMS or a dedicated platform depending on your volume and compliance needs. It's usually layered in once your core email flows are solid, not on day one.

Question 15

Will I own my Klaviyo account, or is it locked to your agency?

Accepted Answer

You own it, always. The account is in your name on your business's billing, and you have full admin access from day one. If you ever leave, you leave with everything: flows, segments, templates, and history.

Question 16

Who actually does the work? Is it a real dedicated team?

Accepted Answer

Yes. You get a named strategist plus a copywriter and designer assigned to your account, not a rotating pool of freelancers. The same people who plan your strategy are the ones building your flows and campaigns.

Question 17

How much of my time will this take each week?

Accepted Answer

Most clients spend 30 to 60 minutes a week with us: a Slack check in and, on some plans, a monthly strategy call. We handle execution end to end; your job is approving copy and design and flagging upcoming promotions or launches.

Question 18

How do we communicate day to day?

Accepted Answer

A dedicated Slack channel for quick questions and approvals, plus a recurring call for strategy and reporting. You'll never be waiting on a support ticket to reach a real person.

Question 19

How often do you report on performance, and what's actually in it?

Accepted Answer

Monthly, at minimum: revenue by flow and campaign, list growth, deliverability health, and what we're testing next. No vanity metric dashboards; every report ties back to revenue.

Question 20

What happens in the first 30 days after we sign?

Accepted Answer

The first two weeks are audit and strategy: we map your funnel, benchmark against your industry, and prioritize the flows with the biggest gaps. Weeks three and four we start building and launching, beginning with whichever flow is leaking the most revenue.

Question 21

What size brands do you work with?

Accepted Answer

Mostly $500K to $50M+ in annual revenue, with our sweet spot around $40K to $500K/month. If you're earlier than that, our free audit still gives you a real action plan you can run yourself.

Question 22

Do you only work with ecommerce, or also B2B and SaaS?

Accepted Answer

Ecommerce is our core, but the same lifecycle email thinking works for B2B and SaaS. Onboarding, activation, and winback flows just have different triggers. Try the segment toggle on the simulator above to see how the model shifts for your business type.

Question 23

Do you work with brands outside the US?

Accepted Answer

Yes. We have active clients across the US, UK, Australia, and Canada, and we're GDPR compliant for UK/EU brands and follow Australia's Spam Act and Canada's CASL requirements. Send time, compliance, and even holiday calendars get adjusted per region.

Question 24

My industry is pretty niche. Do you have relevant experience?

Accepted Answer

Very likely. We've run programs across beauty, supplements, fashion, jewelry, pet care, home decor, and more, each with its own compliance and messaging quirks. Ask on your audit call and we'll show you examples from your specific category.

Question 25

I already have a marketer in house. Can you work alongside them?

Accepted Answer

Yes, this is common. We often plug in as the execution and strategy layer while your in house person owns brand and product knowledge. We'll define clear swim lanes on the audit call so nothing gets duplicated.

Question 26

I already have an email agency. How does switching work without losing momentum?

Accepted Answer

We start with an audit of what's already live so we don't tear down anything that's working, then hand you a transition plan before you give notice to your current agency. Most switches happen with zero gap in active flows.

Question 27

What if my current agency won't hand over access?

Accepted Answer

This is exactly the kind of thing to watch for before you sign anywhere. You should always own your Klaviyo account regardless of who manages it. If you're stuck, we can help you recover access; it's more common, and more fixable, than people think.

Question 28

How do you compare to other Klaviyo agencies I'm considering?

Accepted Answer

We've written direct, honest comparisons against the agencies brands ask us about most, covering pricing, ideal client size, and where each one actually fits best.

Question 29

How do I know if it's actually time to hire an agency instead of doing this myself?

Accepted Answer

If your welcome flow hasn't been touched in 6+ months, you're spending more than 5 hours a week on email, or you genuinely don't know your flow attributed revenue, those are the three clearest signs you're ready.

Question 30

Will migrating disrupt my current flows and campaigns while things are being set up?

Accepted Answer

No. Nothing gets switched off until the replacement is built, tested, and live. Your existing flows keep running exactly as they are until we've confirmed the new ones are working, so there's no revenue gap during the handover.

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