TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Consumers choose where, when and how they interact with you. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. Engage. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. base with new products and services 4. Custom built to solve your 28 0 obj <> endobj xref Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. The best outcomes. 0000003025 00000 n 0000004257 00000 n Every channel, in sync, all the time. Messaging saves the day with faster support and increased productivity. Design your CX to eliminate pain points and reduce churn. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Contact . Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Locations. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. What are two TTEC engage products? Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Privacy Policy. 0000022600 00000 n The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000030939 00000 n It also provides tolling and transportation. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Learn why we use cookies and how to manage your settings. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. 0000028129 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. amazing customer 0000124324 00000 n 0000050107 00000 n Find and engage customers across all channels to accelerate growth. Learn what we've learned from a resource 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 We combine leading technology partnerships and the CX expertise to enable your success. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC is proud to be an equal opportunity employer. . XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Digital CX Jump-Start. 0000000016 00000 n We're here to help. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. The Company provides . They frustrate consumers and can hurt your brand. 0000038100 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. This site uses cookies and by using the site, you are consenting to this. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 3 years or more of data analysis experience or equivalent experience. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Get the agile tools to transform your total experienceone stage at a time. 0000194601 00000 n 0000001601 00000 n The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. mYBTn2[dhVar!#[i:2^/uszZT>lEd. 0000124652 00000 n For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Privacy Policy. Elevated. 0000001176 00000 n Disconnected systems create disconnected customer experiences. 0000007228 00000 n 0000116041 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. We make it a point to make sure all our employees feel valued and . 0000121522 00000 n DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. "I am thrilled to welcome Shelly to the TTEC family. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . What if we told you that you could deliver personalized customer experiences across every channel at scale? TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. 0000074192 00000 n Your industry has its own set of challenges. 0000125245 00000 n We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. About Us. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000032457 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream 0000120061 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. One that tells you what happened in the past. 0000005417 00000 n We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Learn what we've learned from a resource TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. When you have a great customer experience you know it. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. AI and automation trends, High-tech goes all-in Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000194413 00000 n at texting them. Eliminate friction and create value for your customers and employees. CE1Q 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Reduce cost and improve CX with recommendations from your front-line employees. Operating Income was $48.7 Million or 7.4 Percent of Revenue. 0000008880 00000 n DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream 0000041483 00000 n The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. From data to insight, and insight to business value. 0000121239 00000 n Bringing smiles is what we do at TTEC for you and the customer. Reduce cost and improve CX with recommendations from your front-line employees. Whether you are starting from scratch or have a plan in place, we will meet you where you are. "I am excited to welcome Chuck back to the TTEC family. 0000006467 00000 n a great experience to their customers, build customer loyalty, and grow their business. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Subscribe to our free digital CX publication, the Customer Strategist. 0000001676 00000 n About Us. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. Empower your employees with the right training and tools to deliver amazing customer experiences. %PDF-1.4 % Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. amazing customer TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. . Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . 0000008011 00000 n An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. 0000009833 00000 n 0000163192 00000 n Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). H\n0y Optimise your contact centre Learn more. 0000008248 00000 n Then manage and measure it all through a single platform to grow customer lifetime value. We combine leading technology partnerships and the CX expertise to enable your success. Omnichannel, CRM, Automation, AI, we have them all. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Improve your business performance in any economic environment with our rightshoring and automation approach. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). I have undertaken formal Genesys training on both products. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Eliminate friction and create value . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000007921 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 0000031129 00000 n Get better at textingthem. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. 0000020166 00000 n It operates through two segments: TTEC Digital and TTEC Engage. Business transformation begins with innovative customer experience strategy and insights. 0000009592 00000 n r\a W+v%J+aW] v%* When it comes to your customers, only the best technology will do. 0000029878 00000 n Operating Income was $168.5 Million or 6.9 Percent of Revenue. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. library that's as agile as weare. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. And that is a smart move. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Contribute ideas and improvements for software products . The people, processes, and platforms to optimize your contact center. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. 0000006062 00000 n The result: Customer experiences that feel human even when they are not. We help you design, build, operate, and. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. We caution you not to rely unduly on any forward-looking statements. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . This site uses cookies and by using the site, you are consenting to this. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. )~&njp~~? 4 ways to orchestrate Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Financial highlights for the two segments are provided below. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Privacy Policy. The people, processes, and platforms to optimize your contact center. library that's as agile as we are. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. The experience economy has created an explosion of interaction volumes across a myriad of channels. 0000009179 00000 n customers? TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. 0000054542 00000 n Cision Distribution 888-776-0942 TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000031578 00000 n We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. For 40 years, our business has been helping companies make their customers happy. We make it easy. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. Yes, it is possible. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000005364 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. February 27 2023 - 04:05PM. 0000010205 00000 n 0000105286 00000 n 0000021388 00000 n "I'm thrilled to join TTEC at this pivotal time. Subscribe to TTEC's eNewsletter, Dialogue . There is nothing worse than a dumb bot. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000010434 00000 n 0000006709 00000 n H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- from 8 AM - 9 PM ET. We make it a point to make sure all our employees feel valued and . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. And, when that experience makes customers and employees happy, its an investment that sustains itself. 0000002727 00000 n 0000022096 00000 n Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Your customer's journey, guided by technology. Find and engage customers across all channels. 0000008977 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? 0000005907 00000 n Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. Exceptional customer experiences start here.

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