Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Unemployment/Workers' Compensation benefits statement. Video typically streams in SD (480p). Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. We Are In 34 States! Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Copy of last year's State or Federal income tax return. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Offer not available for existing enTouch Wireless customers. Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. An eligible household is limited to one monthly service discount and a single one-time device discount. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Unlimited does not mean unreasonable usage. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. *International Calling is Limited to unlimited landline and cellular calling to certain countries. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. If you already own a phone, you could also bring your own device to EnTouch Wireless. Login to MyAccount using your email address and password. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. ACP is a federal government program operated by the FCC. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. Enter your mailbox number (area code and phone number) . Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. . If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Every Q Link Wireless account has an account number. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. with Q Link chat. Pay your bill online Update your account information Data throttling may apply to users with very high levels of data usage. Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. That is what we are committed to delivering to you! The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. 3 consecutive months' worth of your most current pay stubs. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Most individuals who qualify for Lifeline also qualify for ACP. International calling does NOT include text messaging, picture messaging, or video messaging. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. Unemployment/Workers' Compensation benefits statement. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. An eligible household is limited to one monthly service discount and a single one-time device discount. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. The ACP monthly service and device discounts are non-transferrable. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Videos stream at DVD quality (480p). ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Channel Line Up; About Us. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Our terms and conditions will apply. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. An eligible household is limited to one monthly service discount and a single one-time device discount. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Our terms and conditions will apply. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. International calling does NOT include text messaging, picture messaging, or video messaging. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. No. Notice letter of participation in a qualifying state, federal or Tribal Program. Verified customer. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Taxes and fees included with service plan pricing. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. Copy of last year's State or Federal income tax return. Copyright 2022 enTouch Wireless All Rights Reserved. Click here to enroll today to see if you qualify! ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. You must opt-in and choose an eligible ACP service plan. After 30 days of non-usage you will be de-enrolled in the program. Copyright 2023 enTouch Wireless All Rights Reserved. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. TheOnline Enrollment formis easy to use and will walk you through each step of the process. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Give Us A Call! The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. They offer a free government smartphone and sim card depending on your qualification. ACP is a federal government program operated by the FCC. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. *All forms of ID must be valid and used before expiration date. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Note from ENTOUCH CEO: Let us join you on your journey. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. It will go through a complete power cycle. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Taxes and fees included with service plan pricing. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. The passcode is your 4 digit PIN. Divorce decree or child support document. Meets the eligibility criteria for a participating providers qualifying low-income program. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Offer varies by State and Program Participation. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Overview; Facilities Management; KPIs; Strategies; Smart Buildings, Smarter Benefits; Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. The ACP monthly service and device discounts cannot be transferred to another household or individual. No. OFFERS MAY VARY BY STATE and service may not be available in all areas. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. We're here for you, 7 days a week, 7am-12am Eastern. Your Phone has shipped. Divorce decree or child support document. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! Power On the phone. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Our representatives are excited to help with anything. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

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