Swipe to the left on where it says "Home" and tap "Remove". This is another one youve probably already guessed the solution for. However, how to do if the method doesnt work? All postings and use of the content on this site are subject to the. Philips Hue Sync is a newer product from Philips Hue. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Smart Plugs and Your Home: Is Radiation a Silent Threat? For a better experience, please enable JavaScript in your browser before proceeding. Select your Wi-Fi network and tap Connect. I am loving mine with the gradient strip as well. Do Smart Plugs Catch Fire? But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Your email address will not be published. I have the same problem if I use apple TV straight to the TV. It really adds to the experience and may reduce your eye fatigue. It should display a wide range of software and apps installed on your device. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Learn more about brightness. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. User profile for user: 1-800-MY-APPLE, or, Sales and When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Continue with Recommended Cookies. Lets hop in! So, it would seem I'm the only one having this issue. This is a pretty glaring problem. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? All you need to do is rollback the version of the Hue Sync app you are using. 2018-2023 Signify Holding. My Smart Plug Keeps Turning On (or Off) By Itself! Youve probably already guessed the solution here. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. I turned off the HDMI inactive for 20 min setting and this stopped it. Would anything change if you used an Ethernet cable between your router and the Hue bridge? There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. How does this all work? Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Its really that easy. What is the problem? Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. I was going to send mine back as I couldn't get it working properly all the time. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Aug 21, 2020 5:09 PM in response to i_rina. only. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. You can also just wait it out. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Troubleshooting Ecobee Server Communication Issues. Wait 30 seconds. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Find the Hue Sync app folder and delete the data inside of that nested folder. any proposed solutions on the community forums. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Click the Library shortcut that appears. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. I'm on the fence about the Sync Box and am looking to be convinced by some owners. For some problems, it is difficult for you to find solutions online. Why cant we view Dolby Vision content when using the Denon receiver? Yes I've tried everything you mentioned on your comment. AVForums.com is owned and operated by M2N Limited, Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Really, I'm the first to have these issues? Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Then the out/tv from the Sync box runs to the tv. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! I have no problems with any other device . Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. To solve the problem, consider removing and reinstalling the same version again. So you can reinstall your previous version and uninstall your current version easily. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Connectivity Issue with Hue Bridge and Hue Sync. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Similar to the previous one, this one is also easy to solve. Dolby vision wont work correctly on my 2016 LG Oled C6. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Optional: Pair a TV remote to the Hue sync box. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. If Not, Why Not?! It's pretty simple to set uphere's how. It may not display this or other websites correctly. Now you can try to downgrade back to the previous version. Going to this page you will see the Hue Sync boxes that are available. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Looks like no ones replied in a while. If you have any questions, feedback or suggestions about this article, please leave a comment below. And the Hue Sync Box connects to your router (via Wi-Fi). User profile for user: Apple disclaims any and all liability for the acts, Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Good question. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Your email address will not be published. Does the Sync Box come ON when the TV is powered on?" The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. If the apps data files get messed up, the app can start having performance issues. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Thank you for using Apple Support Communities. Who knows? Hue uses these connections to create their "surround lighting" experience. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates 4. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. 2018-2023 Signify Holding. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. JavaScript is disabled. You are using an out of date browser. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Required fields are marked *. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Website copyrighted Smart Home Winner 2021-2023. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Learn more about brightness. Even video games they feel like theyd be too distracting. Does your eye start adapting? To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Theres another problem that has to do with how you set up your Hue Sync Box. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. But you should ensure a steady internet connection for your Hue Sync Box. Rollback the version of the Hue Sync App. Is your Hue Bridge connected and added to the Hue app? Additionally, software problems are typically more common and may require several steps to fix. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Now you can try to downgrade back to the previous version. Sometimes your App maybe gets messed up, so it would be having connection issues. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. I think almost everyone will like to watch movies, listen to music and play games. The fix for this one is surprisingly easy. Joseph_S. 3. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Select your Wi-Fi network and tap Connect. I found that many users have connection issues with their Hue Bridge. Can we ask, have you tried any other configurations? Does Ring Now Offer 24/7 Recordings? I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Mine was turning off using HDMI out 2 on my Denon. Im Tristan Perry, the guy behind Smart Home Point. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. However, it just supports 60Hz inputs currently. zulfikarfrombanbury, call All Rights Reserved. There seems to be an issue of integration with apple TV or a problem on device. Can It Support Both?! I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! 6. All you need to do is set up a new entertainment area on your smartphone. 4K does not work, yet. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). All Rights Reserved. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. When one is found, tap. What is different about the Apple product that it doesnt work? See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. This method has helped many people solve connection issues. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Press question mark to learn the rest of the keyboard shortcuts. Is this normal? Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). This guide will tell you why your Hue Sync has connection errors. This is the first app youll need. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. With our lights, sensors and switches, you can make your house the brightest home on the block . Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. But you will still have some connection issues. POWER ON AUTOMATICALLY. Hue uses these connections to create their surround lighting experience. The gradient strip is definitely a big improvement over using just the light bars. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. These devices allow you to have your Hue smart lighting react to music, movies, and video games. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. I press Sync and it starts working but still says no signal detected. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). If you havent done that yet, first install your Hue Bridge. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. The No. This is a two-part combo of an app and a new physical device. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. There are two of the biggest problems for it. The app will immediately begin searching for a Hue sync box. It requires an HDMI input and Smart TVs dont output the video signal. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. However, the Hue Sync Box really needs that reliable connection. Turn off Dolby vision when using sync box works. In order to try this fix, you need to delete your apps data. APs are often best used for devices that dont need a 100% steady internet connection. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. I am using a DisplayPort to HDMI cable. company number 03997482, registered in England and Wales. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Read more. So you should consider a couple of things like your WiFi connection. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. The consent submitted will only be used for data processing originating from this website. Press and hold the option key to reveal a Library folder. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Some users reported that the app would lose connectivity as often as once every hour. I have also gone through some research and come to some conclusions. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Philips Hue brings smart lighting to everyday homes. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Hold the option key to show the Library folder. Press the button on the Hue Bridge. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. So, whats causing users to report connection issue after connection issue? Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Cmcruz32, User profile for user: You also can seek help from theirTwitter. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. You can use them together or separately. Setting the input device (Roku) to 1080p resolution makes the system work.

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