Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. <> Background 2. Regent Street If this is not possible, we will replace with the items we hold in stock. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Employer Est. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The report found the repair centre's ability to handle calls was deemed 'critically low'. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. endobj We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. There's also additional service charges from 115.85 a week, this cost is eligible . You should report any damage to your local housing office. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We would not replace all items, only the ones that are required. Gateshead Now is a collection of the latest news from Gateshead Council. Don't worry, we can still help! Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Gateshead Council. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. The team were very helpful and understanding of my dangerous situation. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. We will first make sure that it is our responsibility to do the repair. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. These include re-fixing toilet seats and repairing minor leaks. NE8 1HH We hope to reschedule these events at a later date. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. "The garages at Leam Lane had already been condemned, and we were working towards . Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. She added: "Someone has got to own it. 182-184 High Street We will need to look at what has been damaged so please don't throw anything away. View details of your former and current tenancies including rent statements and repair. If so, please keep reading as youre just what were looking for! Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Office 3750 The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Whats in it for you? People really are our greatest asset at Gateshead Council, and we value every employee. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Failure to do so could give you grounds to make a council house disrepair claim against them. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. You can also claim compensation for the damage that has been caused during repair work. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. You can create a free account to post activities, services and promote organisation working in Gateshead. These are repairs which could cause injuries or further damage if they are not dealt with quickly. stream The department is on the lookout for more callhandlers and building technicians. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. These are repairs which need quick attention and don't need an inspection first. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. E6 2JA. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Our housing offices are currently closed to the public. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We will tell you in advance when any work like this will happen. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Any resident with My Housing Account can access this service. All rights reserved. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We have guidelines on how long different repairs should take. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. endobj Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Some work to your home is done as part of a planned maintenance or investment programme. Gateshead 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. My flat was repaired in time for my childs birth and I received rent refunds and compensation. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Council tenants can also be offered evening appointments for repairs from 4:30pm. Read more about the Housing Capital Investment Programme. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Our employees and contractors carrying out work will show you an identity card. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We are Gateshead Council's Housing Team. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Payslips. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Top Jobs in Gateshead, England. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Gateshead Council aims to complete the backlog by late March next year. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Call us on 0333 050 8887 to start the process or fill in the form. Repairs & Voids. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. I have got this complaint, they monitor it and see it through to the end. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Some of these jobs need to be inspected before the contractor can start the work. Homepage for Gateshead Councils Benefits and Council Tax information Are you a Council or Housing association Tenant with housing disrepair issues? Unfortunately, this job posting is expired. The site has been designed with residents and local groups to ensure it is easy to use. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. I have to tell you, this week I have had four complaints that have been going on for two years. If you continue to miss appointments for repair work you may be charged. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Request a FREE property inspection to find out how much your claim is worth. 3 0 obj You can also include claims for loss of earnings and care costs if necessary. We will pay compensation for damage which is our fault or our contractors' fault. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If so we can help you claim compensation on a NO Win, NO Fee basis. <>>> :L+Ftc[Sdu|^Y^. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. 2 0 obj Repairs update You can now report your non-emergency repairs. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. We hope to reschedule these eventsat a later date. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. United Kingdom. 1 0 obj We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Youll be paid a competitive salary plus additional allowances where relevant. However, our partners are continuing to deliver a series of . Time to have your say on the future of our leisure service. This is commonly known as filing a compensation claim for despair against a housing association landlord. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. This includes both small leaks and emergency repairs. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. : 50K - 53K. <> The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. View my payslip. Reporting repairs Home. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. 4 0 obj The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If we miss an appointment and we didn't contact you, please contact us. Internal deterioration such as damage to carpet, walls etc. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Our business support events remain cancelled for now. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . As a council housing tenant, you are entitled to a good standard of living. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Thursday 26th January 2023. Housing Disrepair What are the costs and charges at Watergate Court. 27,852 - 30,151 a year. Copyright Andy T - 2021. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. You have the chance to buy up to 10 additional holidays per year. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Work to the outside of your home may not need an appointment. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Always ask to see this card before letting anyone into your home. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. %PDF-1.5 You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Please ask your Neighbourhood Housing Team for details. This makes sure that everyone is treated fairly. The panel decides which services they review based on various criteria. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Wednesday 2nd November 2022. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Please continue to be patient, as we are experiencing a high volume of phone calls. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. There are no emergency or urgent repairs outstanding at this point in time. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. East Ham To keep up to date, why not follow us. Gateshead Council aims to complete the backlog by late March next year. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Planned repairs usually need an inspection before work is done. Do you want to work with us in helping to create spaces that are great to work and/or live in? We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. This covers things like outside painting, replacement windows and annual gas servicing. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. The contractors are currently repairing seven properties a week. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. As a tenant you are not automatically covered for any of your home contents. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Were delighted that you want to come and work with us. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Thank you so much. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We encourage our people to think differently, do the right thing and be innovative. If your repair can't wait until the programme we will carry it out within the normal timescales. % As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. We are Gateshead Council'sHousing Team.

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