While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. This requirement was enacted after we booked this trip . However, the same problems do not affect river cruise ships. I have three times tried to contact Viking, by phone, email, and chat. We booked the *********** cruise with Viking prior to COVID *****************. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. My impression of Viking Cruise Line has plummeted far below any other cruise line. BBB Business Profiles are subject to change at any time. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. What does Viking do Nothing. Desired outcome: Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? Viking Cruises. International Association of Better Business Bureaus. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Viking's move follows announcements from other cruise operators saying they are . "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Related: Booking your first river cruise? Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Like most cruise lines, Viking canceled all of its sailings during the pandemic. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Holland America Cruise Line | Travel Requirements & Safety Protocols. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. . That is all it took, I was hooked. Vikings inability to resolve an issue with their on line booking. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Viking is bringing back river cruises to Europe in July. Any help to resolve this matter will be greatly appreciated. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. We are told now that change is not possible at all because vouchers have expired. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Learn more. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. They can go up, they can go down, rain can come in.. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . We booked a cruise, paid the full booking amount. Key West was on the itinerary but Viking told us 5 months before they would not be docking. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. This was told to me by two separate employees. We are unable to meet their requirements and therefore want our funds returned to us. #VikingVictims. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. This content has not been approved or otherwise endorsed by any of these entities. A drinks package at the original cost, when I first tried to book it. This is known as ship swapping. #7. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Mind you, my cruise cost over $27,000. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Why? What? I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Expected weather conditions during the cruise. Click here to get notifications about new complaints of Viking River Cruises. TPG values it at $1,600. 1. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. This was really Multiple tests were run, including a Covid test, which came back positive. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. By. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. airfare $2198 We were treated like animals. I appreciate the time. Plus, your own feed of TPG content. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. The booking # is *******. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. They would fly to Italy and take an 8-day Viking River Cruise called . The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Viking River Cruises has left an official reply on this complaint. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. We booked a January 2021 cruise. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Booking your first river cruise? One of the most popular rivers, the Rhine has river levels falling fast. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Posted May 4, 2021. This site does not include all card companies or credit card offers available in the marketplace. Thank you. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. But there is nothing we can do, your vouchers have expired'. Sandi. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Other ships were docked at the pier. Submitting a response indicates a willingness to work with customers to make things right. We'll run a soft credit check to find special offers, but it wont affect your credit score. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Learn to how to find the cheapest awards. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. This 'placeholder booking' means nothing he assured us. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) On the last day, all running water was turned off until we left the ship. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees.

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