Hi there. Please read the email in full, there may be pertinent details which may have been missed. The dress did not fit correctly and they will only give you credit no refund. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Products used:We havent received the products, Hi Jessica! We're so glad that our customer service team was able to assist you. LUCY IN THE SKY IS OUR GO TO! Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Go to our site to chat with our support team or email us at support@lucy.co! Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. HELP & SUPPORT. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Please email us at resolution@lucyinthesky.email for further assistance. Great customer service. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Excellent Customer Service, Quality Name Brands. A store credit is automatically applied to an account attached to the email used for an order. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. . All prices advertised are subject to such changes. You will receive your tracking number once your style/s have been shipped. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com -Kate. You would have received multiple shipping notifications if this is the case. Please reach out to us for the advanced credit prior to making a new order! -Kate. She responded quickly and answered all my questions. Thanks for your feedback. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. What a terrible return policy for a online store. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Lucky in the Sky has good web ratings overall. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). - Kate. How did we do? Contact BT for help and support with your BT broadband, TV, home phone or mobile. Shop Lucy in the Sky We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? These used to work but not sure if they are still valid numbers. Tip for consumers:Cannot get a refund, only store credit. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. . They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. The complete opposite of lawyer James, Nathan is carefree and fun. You can activate your new camera, view your photos, manage and monitor. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. I was never updated or contacted. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. We're so glad you were able to utilize our 24/7 chat! Article created 4 years ag Twice now, I have not received an order or refund. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Find out how we combat fake reviews. I HAVE MY TRACKING NUMBER. I did the Level 2 Customer Service Practitioner course. We had the same issue. Be careful of ordering something for a particular occasion. I reached out 5 days ago to see where it was. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Shipping is free over US$75 and US$6.90 for orders under US$75. this was for a very special event and now i have no outfit and no resolution to this. If you're reaching out to us regarding an order, please have your Order ID in your message. The package was never opened -- and sent back immediately. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. "lucy in the sky. Please read the product description of each item carefully before purchasing. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). . They are absolutely, THE VERY BEST!!!! I foresee no dress, no money returned and no reply. Hi Kaylyn! Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I HAVE NOT RECEIVED MY ORDER. Check out what 6,872 people have written so far, and share your own experience. You should check this page from time to time to ensure that you are happy with any changes. Intellectual Property, Software and Content. We're so glad you were able to reorder and get it in the time frame you needed. We're sorry to hear about your issues with our return policy. Please note that business days do not include weekends or public holidays. The customer service is out of this world. My learning training provider was City and Guilds. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We're so sorry to hear that your order had quality issues. They have horrible customer service and cannot call because it's a bogus phone number. The quality of clothing is so bad. Thanks for your feedback. Please contact us via Live Chat for 24 hour customer care. Lucy in the sky did not inform me back in November, that the dress was not in stock. Hi Kristina, I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. There is no phone number and the chat has been disabled. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Key Employees of Lucy In The SKY. I feel tricked and pissed off. CABLE TV. As soon as you place the order, it is processing on our end. It said delivery between 9/30 and 10/12. Sorry to hear that you had trouble reaching out to us. | Read 5,961-5,980 Reviews out of 6,594 As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Hi Mandy, Us either! WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Review. DO NOT BUY FROM THEM. Hi Bailey! It is 9/23 no dress. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I have twice ordered from this website (years apart) and both times my items were not sent out. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Mar 16, 22 (Updated: Sep 23, 22) Its pathetic that they do that to customers. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Thanks for your feedback. They do not have number to call. These numbers are generally staffed between the hours of 7 am to 11 pm every day. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Share. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? This will be automatically applied to your account attached to the email address used for the order. They have a great live chat setup and I like that they're always ready to help. Incredibly scammy and misleading. Great experience :). Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Tip for consumers:Absolutely no refunds unless it arrived damaged. The dresses didn't look anything like the photos. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! I will definitely order from this website again. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Now my daughter has no dress for homecoming and we are scrambling. I wish they were more transparent with the type of quality on their website. I ordered my daughter's homecoming dress on 9/20. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Lucy Harley-McKeown; Jessica Clark; . 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Check out what 6,964 people have written so far, and share your own experience. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Depending at which stage your order is at, we may be able to adjust it accordingly. Do not trust this shop to deliver. -Kate. Finally, the Trust Mamma rating is four stars. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Thanks for your feedback. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I can always count on you for the best quality and accurate fit. I regret buying anything from them. We'll send her your regards! Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. You can only email and live chat with them. This is the one Sky contact number constantly referred to as being dedicated to customer service. In the case of any expired store credits, we will gladly issue another current one for the same value. For international orders, any taxes or customs fees are the responsibility of the recipient. I would never recommend purchasing from this company unless you don't care if you ever get the item. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Hi Kat! Please email us at resolution@lucyinthesky.email if anything else. Saved jobs In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Super fast and helpful; won't hesitate to order from the site/company again! I am beyond disappointed in this company and its respect for its customers. All our models are approximately 175cm tall. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. I am so disappointed and will NEVER ORDER AGAIN! Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Please email us at resolution@lucyinthesky.email so we can assist you further. BEWARE. Really bad. In the end the skirt fit very snug and my booty looks great in it. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. All such rights are reserved by www.lucyinthesky.com and its licensors. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. If you need specific product measurements or have further questions, please email us at. Annoying, right?! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. See actions taken by the people who manage and post content. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Your card will be debited immediately upon authorization being received. Yes. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. It is an eligible payment method for all U.S orders over $35. We reserve the right to withdraw linking permission without notice. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Products used:Still waiting for it to arrive (for 6 weeks)! i am from spain. We also ensure all reviews are published without moderation. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Try the following: 0800 587 4005. He understood my issue, addresses it and rectified it. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Do not order from here. Store credit took weeks. But, not to worrythey charge your credit card as soon as you make the order. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Sharing is caring! We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Not to mention that the slip underneath hardly covers anything. I use the chat feature and they told me that the dresses would arrive within the next three weeks. I had talked to 2 other reps there and they did not help AT ALL! This Privacy Policy Statement only covers our Website and does not cover any other website. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. The dresses were way too short - they barely covered my butt. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Ordered my daughter a winter formal dress. You must not misuse this Website. Glad that our Customer Service was able to help with your returns! Hi Mike, Thanks for your feedback. there is a dress i like but it is all out of stock. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Is Tata Sky service free? Unfortunately after an order has shipped with USPS we cannot update a shipping address. Sky Phone Number 2. Ordered 4 dresses in August 2022 for several events (totaling over $300). This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. WHAT INFORMATION DO WE SHARE WITH OTHERS? Then, the item never ships. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). What Is Lucy in the Sky? Thanks for your feedback. Absolutely terrible customer service. This page was last edited on 12 October 2022, at 14:56 (UTC). I don't care how good are their dresses and I don't even want to know. Thanks for your feedback. It goes against our guidelines to offer incentives for reviews. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Hi Hailey, Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Hi Hailey, Thanks for your feedback. I used the chat feature again in January to try to figure out where my two other dresses were. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Worst experience. Hi Natalie, Here are 8 tips for writing great reviews. If the issue persists, we would suggest to follow up with your bank. Please make sure that the style is in original condition otherwise it may be sent back to you. CASANDRA M. was extremely helpful in seconds. -Kate. Hi Veena, Thanks for your feedback. 1200 Wall Street, Floor 2 You can email us at resolution@lucyinthesky.email! Please email us at resolution@lucyinthesky.email so we can look into your refund. Please use the following size guide to help determine your size of clothing. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. She answered all the questions we had quickly and gave good advice. If you please email us at resolution@lucyinthesky.email we can assist you with a return. I ordered a dress on 9/18. Lucy in the sky is our GO TO for all things special occasion. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I had to do a charge back from my credit card company to get my refund back. Thanks for your feedback. These linked sites have separate and independent privacy policies. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Thanks for your feedback. We would love to help assist you with this issue. Thanks for your feedback. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Remember, you can do most things online at Sky.com. | Read 181-200 Reviews out of 6,679 I reached our to the company and got a fast response from them. You can choose to accept or decline cookies. This is a generic card error - this means that your bank is rejecting the transaction at this time. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Hi Matilde, I greatly appreciate the customer support 24 hour 7 days a week chat box. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. This may prevent you from taking full advantage of the website. Number of comments: 0 Two out of four of the dresses arrived by January. Article created 4 years ago. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. I love Lucy in the sky ! You can email us at resolution@lucyinthesky.email! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. United States. 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